M9_FAQ

Technical support for M9

In here you could find the introduction, resources download, troubleshooting or after-sales service of M9.

- 2026-08-08
  1. Is the M9 running with Android? How can I navigate to previous page when there's no virtual keys on the screen?
- 2026-08-08
  2. Why I cannot see all the pre-installed music apps other than KKBOX?
- 2026-08-08
  3. Can I install any third-party apps and Zhuoning Music Android version on the M9?
- 2026-08-08
  4. How to uninstall the third-party apps pre-installed or installed by the user?
- 2026-08-08
  5. How can I access the storage/SD card after connecting the M9 to the computer?
- 2026-08-08
  6. Does the M9 support USB DAC? And how can I use it?
- 2026-08-08
  7. Does the M9 support digital USB Audio out?
- 2026-08-08
  8. Does the M9 support lyrics display?
- 2026-08-08
  9. What's the meaning of the different colors of the M9's LED indicator?
- 2026-08-08
  10. How to upgrade the M9?
- 2026-08-08
  11. How to adjust the volume?
- 2026-08-08
  12 .How to find the Play mode, EQ and Add to favorites functions?
- 2026-08-08
  13. How to set the date and time on the M9?
- 2026-08-08
  14. What kind of Bluetooth codec does the M9 support? Why there's no change after changing the codec setting?
- 2026-08-08
  15. Why I cannot connect my Bluetooth headphone to the M9?
- 2026-08-08
  16. What should I do if the system crashes or freezes?
- 2026-08-08
  17. How to set the player to prevent unintentional button press while in lockscreen?
- 2026-08-08
  18. Why is the sound very quiet when connecting the M9 to the Apple Airpods?
- 2026-08-08
  19. Why is there no sound when playing on third-party music app and using USB Audio output?
- 2026-08-26
  20. How to change the language on the player if I set to a wrong language？
- 2026-08-20
  21. The tutorial about Zhuoning Link function on M9
- 2026-08-20
  22. The tutorial about AirPlay function on M9
- 2026-08-22
  23. How to create external m3u playlists for Zhuoning M3K/M5/M6/M7/M9/M11 using foobar
- 2026-08-14
  24. How to solve the crashing when choosing music to play in File Management app after updating the FW1.0.7 firmware?
- 2026-08-27
  25. What to do if the Android File Transfer is not compatible with my MAC?
- 2026-08-27
  26. What to do if my player could not be turned on or charged?
- 2026-08-27
  27. How to wipe the cache & data in Recovery mode on the player? What to do if I forget the password of the player?
- 2026-08-27
  28. What to do if the Tidal app does not work correctly in my player?

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