How to Get After-Sales Service for Zhuoning Products?

First, let's figure out where we can buy Zhuoning products while enjoying better customer service.

1. Local sales agents: At present, Zhuoning has local distributors and sales agents in more than 60 countries around the world. If you are interested in Zhuoning products, it is recommended to make a purchase from the local distributors or sales agents.

2. In the US, other than local distributors or sales agents, we have opened an official Amazon store .

3. Zhuoning Official AliExpress Store: If there is no Zhuoning distributor in your country, you can buy Zhuoning products from our official AliExpress store. By the way, if you know an appropriate candidate for selling our products as a local distributor, you can make a recommendation to us. We would really appreciate it. We prefer local sales agents for the reason that they are able to provide faster and more convenient product service and after-sales service for our customers. Here are the links of our AliExpress stores.

Zhuoning Audio Store: https://www.aliexpress.com/store/1103841972

Hifi Audio Store: https://www.aliexpress.com/store/1104567226

The above are the official and main channels for purchasing Zhuoning products. Surely, we understand that early adopters do not want to miss any chance for new products, part of whom will consider buying new products from other channels, including:

1. The products are bought from e-commerce platforms in China, such as Tmall and JD.com.

2. Buy Zhuoning products from third-party platforms or non-Zhuoning official AliExpress stores, most of which are resold from Chinese retailers. Once the products need any after-sales help, it would be relatively hard.

What can be done if there are problems with Zhuoning products purchased through the above selling channels?

1. Zhuoning supports local sales agents to provide after-sales service. If you got a Zhuoning product from the local sales agent, please contact the seller first as soon as possible once it has a problem. Generally, they will provide timely after-sales service for you based on the local warranty clause. If the seller is unable to deal with it in time or cannot be contacted, you can contact the Zhuoning official by sending an email to support@zzkja.asia.

2. For Zhuoning products purchased from the Zhuoning official AliExpress store, any after-sales issues need to be handled by the Zhuoning factory. Please send an email to support@zzkja.asia or contact the support staff at our AliExpress store.

3. If you have some quick questions that require remote guidance, or urgent after-sales needs, you can send a private message on Facebook or Head-fi. But it is recommended to send a complete after-sales application to support@zzkja.asia.

4. For any authentic Zhuoning product purchased from any unauthorized third party, we will still provide after-sales service in order to ensure the interests of our consumers, but customers need to contact Zhuoning support and send an email to support@zhuoning to ask for after-sales service.

5. If your product was bought in China, after-sales service will also be limited in China, which means you need to send the product back to China for repair once it is in need.

6. In the United States: if you got a Zhuoning product from our official Amazon store in the United States, you can contact the Amazon seller if you have any product issues. If you fail to get in touch with them, you can directly send an email to support@zzkja.asia.

As a brand manufacturer, we will be very happy no matter where you buy our products, and we have confidence in the quality of our products. However, from the point of view of after-sales convenience, it is recommended to buy our products from our local distributors or sales agents who can provide faster and more considerate service for you.

The following is some of our after-sales contact information in some countries. Note that you can only get after-sales service from the local sales agent if you get a Zhuoning product locally. If you buy it non-locally (such as from our AliExpress official store), please send an email to support@zzkja.asia and attach your purchase record.

Countries

Contacts

Vietnam

audiochoice@hotmail.com

Singapore

support@engsiang.com/phone 6283 0103

Germany

mail: support@zhuoning-shop.de

tel: ++49(0)42170508619

Thailand

(+66)877999140

Bangladesh